FAQS

Are Your Products FRESH ? 

All Products from Rare Candy Canada Wholesale are FRESH. Rare Candy Canada does not sell expired products 

Do you Substitute items ? 

No we do not, any items not available will be refunded via store credit. 

Processing times

We're so excited for you to receive your order! Our snacks are delicious and may take some time to arrive.

I know you are EXCITED to get your RARE EXOTIC CANDY, SNACKS, DRINKS, CHOCOLATE ,CHIPS AND MORE ! And trust me, we are SO EXCITED for you too! We're experiencing pretty high volumes right now, so it may take 2-3 weeks for your order to ship and 2-3 weeks for PO Boxes or military addresses. Trust me, it'll be worth the wait!

Our #1 Priority is Increasing our fulfillment speed , and increases customer satisfaction , We thank you for your patience during our growth together 

 

Processing Time for Orders is Approx 2-3 weeks- We Thank You For Your Support

What to expect:

- You'll get a shipping confirmation email as soon as your order leaves our warehouse.

- Once shipped, you can expect to receive your order within 3-15 business days. . At this time, we only offer ground shipping. We Ship to All Canadian Provinces and Territories

 

Just a heads up – once an order ships we can't cancel or make changes. 

 

No Cancellations, Or Refunds for orders placed, all orders are Final. Refunds reviews by our team under any under special Cases will be refunded by a Digital Store Credit Card that never expires. 

Shipping times

We're so excited for you to receive your goodies !

 Most Orders can take 2-3 weeks to arrive after ordering. 

What to expect:

  • You'll get a shipping confirmation email as soon as your order leaves our warehouse.
  • Once shipped, you can expect to receive your order within 1-2 weeks. If you live in Hawaii or Alaska, your orders will be shipped via 2-day air. At this time, we only offer ground shipping.

 

Just a heads up – once an order is placed our fulfillment team cannot cancel or make changes.

 

Order Change Policy

Due to the many moving parts, once an order is placed we are unable to make changes.

Substitutions

Rare Candy Canada does not substitute items, any items from your order that are expired, missing, stolen, damaged, lost, not available, or any other related factors, will be REFUNDED VIA STORE CREDIT. 

Cancellation Policy

Due to the many moving parts, once an order is placed and , we are unable to cancel or make changes.

 

If you have a question about your order our team can be reached via email at support@rarecandycanada.zendesk.com, chat or through our social media channels. We'll make sure we get back to you within 1-2 business day so you won’t be kept waiting!

Return and Exchange Policy

Since Candy, chocolate, Snacks, Drinks Etc is a perishable item we do not accept returns or exchanges. If you have received incorrect items please reach out and include a photo so we can look into it

 

I​f you have any questions, please let us know! Our team can be reached via email at support@rarecandycanada.zendesk.com and through live chat or through our social media channels, and we will make sure we get back to you within 1 business day so you won’t be kept waiting!

Refund Policy

Since chocolate is a perishable item we do not accept returns or exchanges and cannot provide refunds. 

 

If you have received incorrect items please reach out and let us know so we can get you exactly what you wanted! 

 

Please reach out to our team via email and through on our website or through our social media channels, and we will make sure we get back to you within 3 business day so you won’t be kept waiting!