FAQS

Processing times

I know you are stoked to get your RARE EXOTIC CANDY SNACKS DRINKS CHOCOLATE  CHIPS AND MORE ! And trust me, we are STOKED for you too! We're experiencing pretty high volumes right now, so it may take 1-2 weeks for your order to ship and 2-3 weeks for PO Boxes or military addresses. Trust me, it'll be worth the wait!

 

Processing Time for Orders is Approx 8-13 Days- We Thank You For Your Support

What to expect:

- You'll get a shipping confirmation email as soon as your order leaves our warehouse.

- Once shipped, you can expect to receive your order within 3-8 business days. If you live in Hawaii or Alaska, your orders will be shipped via 2-day air. At this time, we only offer ground shipping. We Ship to All Canadian Provinces and Territories

 

Just a heads up – once an order ships we can't cancel or make changes. 

 

Feel free to send us an email at rarecandycanada@gmail.com or connect with us on our social channels if you have questions.

Shipping times

We're so excited for you to receive your goodies !

 

What to expect:

  • You'll get a shipping confirmation email as soon as your order leaves our warehouse.
  • Once shipped, you can expect to receive your order within 1-2 weeks. If you live in Hawaii or Alaska, your orders will be shipped via 2-day air. At this time, we only offer ground shipping.

 

Just a heads up – once an order begins being processed by our fulfillment team we can't cancel or make changes.

 

Please reach out to our team via email at rarecandycanada@gmail.com and through on our website or through our social media channels, and we will make sure we get back to you within 1 business day so you won’t be kept waiting!

Order Change Policy

Due to the many moving parts, once an order is placed and in the process of shipping, we are unable to make changes.

Our team can be reached via email at rarecandycanada@gmail.com, chat or through our social media channels, and we will make sure we get back to you within 1 business day so you won’t be kept waiting!

Substitutions

Even if the price of the newer item is higher, you will not be charged for the price increase. It's possible that Rare Candy Canada will need to replace items that have recently become unavailable between the time the order is placed and when the actual shopping is done. If this is the case, Rare Candy Canada will provide an alternative that they feel is similar in product quality, size, and type.

Cancellation Policy

Due to the many moving parts, once an order is placed and in the process of shipping, we are unable to cancel or make changes.

 

If you have a question about your order our team can be reached via email at rarecandycanada@gmail.com, chat or through our social media channels. We'll make sure we get back to you within 1 business day so you won’t be kept waiting!

Return and Exchange Policy

Since Candy, chocolate, Snacks, Drinks Etc is a perishable item we do not accept returns or exchanges. If you have received incorrect items please reach out and include a photo so we can look into it

 

I​f you have any questions, please let us know! Our team can be reached via email at rarecandycanada@gmail.com and through live chat or through our social media channels, and we will make sure we get back to you within 1 business day so you won’t be kept waiting!

Refund Policy

Since chocolate is a perishable item we do not accept returns or exchanges and cannot provide refunds. 

 

If you have received incorrect items please reach out and let us know so we can get you exactly what you wanted! 

 

Please reach out to our team via email at rarecandycanada@gmail.com and through on our website or through our social media channels, and we will make sure we get back to you within 3 business day so you won’t be kept waiting!